 |
|
CBV Communications & Technologies’ Outsourcing Desktop / Network Management Services provide total management, maintenance and training support for desktop environments, LANs and wide area networks. Network management is a core competency of CBV Communications & Technologies. Our singular focus is to maximize the utility that our customers realize from their network while minimizing the network’s on-going administrative costs.
In the past, many foreign companies have been misled by local vendors who offer incredibly low prices and high quality service. After it is too late, these companies learn that the equipment they have purchased doesn’t contain original components. When they contact their vendor for support, the response is unsatisfactory. CBV Communications & Technologies prides itself on its integrity and commitment to protecting its customers’ interests in a less than friendly market.
CBV Communications & Technologies’ engineers are AT&T, Microsoft, Lotus, Hewlett-Packard, and IBM-certified and are selected from Shanghai’s most prestigious technical universities. In addition to their technical ability, they are selected for their superior attitude which CBV Communications & Technologies feels is equally important where customer service is concerned. Our multi-national clients find their professionalism to be refreshing and unique.
The importance of having a reliable systems integrator as a partner is highlighted when a piece of equipment develops a problem. A general lack of manufacturer support in China places most of the responsibility for service and support in the hands of the systems integrator. This is why CBV Communications & Technologies provides an immediate product replacement guarantee for every piece of hardware and software that it sells.
CBV Communications & Technologies’ Outsourcing Desktop Services
can be designed to meet the needs of each client. The services are offered
on a monthly, semi-annual or annual basis in blocks of 8, 16, 24 or 32 hours
per month. Additional hours are charged at a fixed rate. Those clients who
sign semi-annual and annual contracts will receive advantageous pricing.
CBV Communications & Technologies offers a wide range of Superior Outsourcing
Solutions including Basic Network Management, Wide Area Network Management,
Software Development, Telecommunications, Internet/Intranet Services and
Advanced Network Management. Included with the Outsourcing Desktop Services
service module is CBV Communications & Technologies’ Customer Support
Services.
Outsourcing Desktop / Network Management Services
Baselining and Documenting
During their initial service calls, CBV Communications & Technologies’
engineers will baseline and document the network and desktop assets. To
simplify troubleshooting, maximize technology resource utilization, and
streamline network management, detailed records of all network assets will
be kept in CBV Communications & Technologies’ offices as well as
at the customer’s site. After each service call, the engineer will
fill out a form detailing any changes that have occurred in the network.
Server Configuration & Optimization
CBV Communications & Technologies will be responsible for the configuration,
optimization and maintenance of the network server. By monitoring its workload
characterization, our engineers will be able to locate areas that need to
be optimized. If needed, CBV Communications & Technologies’ engineers
will install additional memory, hard drives or other hardware devices.
Network Printers
CBV Communications & Technologies will install, configure and maintain
peripheral devices such as printers, modems, scanners, monitors, keyboards,
etc. We offer cost-effective printer network solutions that eliminate the
need to purchase multiple LaserJet printers. Our HP-certified technicians
are experienced at optimizing and repairing LaserJet printers.
Power Protection
China’s spurious power changes are responsible for a large percentage
of network problems. CBV Communications & Technologies’ engineers
will ensure that the customer’s network investment is protected from
the many power risks that exist in China. We recommend that the server,
network equipment and mission-critical workstations are protected by adequately-sized
UPS systems. UPS must be routinely tested to ensure that the batteries are
functioning properly.
Software Installation
and Configuration
CBV Communications & Technologies will install and configure network
operating system and application software. Our engineers are familiar with
a wide range of network operating systems including Windows NT, Novell NetWare,
SCO UNIX and OS/2. They will also install and configure application software
such as MS-Mail, Lotus cc:Mail, ARCServe, Intel LANDesk Virus Protection.
Operating System Upgrades
In the case that upgrades to the network’s operating system software
packages become available, CBV Communications & Technologies will notify
the customer and render an opinion on the costs and benefits of purchasing
the software upgrade. After the installation, we will support the upgrade
process with the necessary user training.
License Monitoring
and Volume Licensing
CBV Communications & Technologies will be responsible for monitoring
software licenses to ensure that the customer has adequate license coverage
for all users. Unlicensed software is extremely popular in China. A foreign
company cannot afford to jeopardize its reputation or the integrity of its
network by adopting a lenient stance towards the use of unlicensed software
by its employees. In addition to being illegal, the use of pirated software
significantly increases the company’s level of exposure to viruses.
CBV Communications & Technologies will report the use of unlicensed
software to the appropriate contact person. Beyond this, we will use our
knowledge of each software company’s volume licensing policies to make
cost-saving purchase recommendations. These licensing policies are often
times country-specific requiring a knowledge of the software company’s
China licensing policies.
Software Training
CBV Communications & Technologies training engineers have been carefully
selected from the Computer Science departments of Shanghai’s most prestigious
universities. These engineers are chosen not only for their technical ability
but also for their teaching experience. Many of them have taught university-level
courses or have corporate training experience. CBV Communications &
Technologies engineers are Microsoft, Novell and Lotus-certified instructors.
Listed below are some of the major software applications for which CBV Communications & Technologies provides training support:
Virus Sweep & Clean
CBV Communications & Technologies will work with the systems administrator
to develop an effective virus protection policy. If the customer chooses
to purchase anti-virus software for its workstations, we will recommend
a suitable anti-virus software package and be responsible for installing
upgrade versions as they become available. Using the customer’s anti-virus
software, we will check all workstations for virus activity at least once
every month. Because many of the world’s viruses originate in China,
it is important that the customer pay particular attention to the prevention
and control of viruses.
Security Management
and Disaster Recovery
Given the unstable operating conditions in China, security management and
disaster recovery planning must be made a priority. CBV Communications &
Technologies will develop a disaster recovery plan that focuses on complete
systems reinstallation, 100% data recovery and express parts delivery. We
guarantee our customer’s that we will provide them with the necessary
technical expertise and equipment to have their systems back up and running
as soon as possible. In most cases, the plan will be to have the systems
back on-line within 24 hours.
Help Desk (Optional)
As an option to its Outsourcing Desktop Services, CBV Communications &
Technologies offers business hours help desk services. From 9:00am to 5:00pm
Monday-Friday, we have bilingual service engineers standing by to assist
customers with any technical problems that they may encounter. Help Desk
assistance can be purchased in blocks of ten support calls or on an unlimited
basis.
